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Author Topic: Outage from 0:00 to 7:00 12th October due to BT action  (Read 4561 times)

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John R Peck

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Outage from 0:00 to 7:00 12th October due to BT action
« on: October 12, 2010, 01:21:51 PM »

Apologies for the total loss of sound and vision during our program,
we hope that didn't spoil your enjoyment too much.

B.T., who now own PlusNet, executed some major network maintenance
between midnight and 7am today.  It cut off most of the PlusNet
customer base, including us.  Despite being planned, B.T. had not
notified PlusNet staff, so we were given no prior warning.  PlusNet
have just this week started advertising on television for the first
time I believe.  They had sent home their help desk staff as normal,
leaving two on shift through the night to handle many hundreds of calls.
B.T. never cease to amaze me.